Core Responsibilities:
Finance:
Coordinate and process RTM chargebacks, ensuring accurate documentation and compliance with contractual agreements.
Review and validate return authorizations (RAs), credit memos, invoices, and supporting documentation.
Work closely with merchandising, accounts payable, inventory control, and logistics to validate and support return transactions.
Perform root cause analysis for recurring issues and recommend process improvements.
Maintain accurate and organized records of all RTM transactions for audit and reporting purposes.
Ensure adherence to all financial, regulatory, and company policies in the RTM process.
Support month-end close processes and financial reconciliations related to RTM and chargebacks.
Monitor key performance indicators (KPIs) related to chargeback processing time, accuracy, and recovery rate.
Participate in internal and external audits as required.
Suggest process improvement ideas
Support the additional work load within or beyond your respective processes as and when required
Development of trackers for self and team is must




Recommend improvements to streamline RTM processes, reduce delays, and optimize recovery.
Proactively interacting calls with partners and sharing or taking process related informationsupdates
Training prospects to be utilized proactively
Works in collaboration with OPS Lead and Partners to understand challenges/concerns/process updates/exceptions and address them in a timely manner with proper document.

Years of Experience:

6+ Years

Education Qualification & Certifications (optional)

Required Minimum Qualifications

Education level: Bachelors Degree

Field of Study: Business, Finance, Economics, Accounting or a related field

Skill Set Required

Primary Skills (must have)
Excellent analytical skills and attention to detail.
Robust written and verbal communication skills.
Ability to work independently and manage multiple tasks under deadlines.
Solid understanding of financial documentation (credit memos, invoices, GL accounts).

📌 Specialist Finance Shared Servi Bengaluru
🏢 Lowe's
📍 Bengaluru