Key Responsibilities (KRAs)
Guest Service
Welcome guests with a warm and skilled attitude.
Assist customers with seating and menu recommendations.
Ensure every guest receives prompt and courteous service.
Build positive relationships with regular customers.
Customer Experience
Resolve guest complaints promptly and professionally.
Escalate unresolved issues to the Store Manager.
Collect customer feedback and suggest service improvements.
Ensure guest satisfaction before they leave the café.
Sales Support
Promote ongoing offers, loyalty programs, and current products.
Encourage upselling and cross-selling to increase average bill value.
Support the team in achieving daily sales targets.
Store Operations
Maintain cleanliness and hygiene in the guest area.
Ensure menus, promotional materials, and displays are well maintained.
Coordinate with kitchen and service staff for smooth order execution.




Billing & POS Support
Assist customers with billing and payment queries.
Support cash and digital payment processes when required.
Ensure billing accuracy.
Compliance
Follow food safety, hygiene, and grooming standards.
Adhere to company SOPs and customer service guidelines.
Ensure compliance with health and safety regulations.

Key Performance Indicators (KPIs)
Customer Satisfaction (CSAT) Score
Guest Complaint Resolution Time
Repeat Customer Rate
Upselling & Cross-selling Achievement
Service Quality Audit Score
Mystery Audit Score
Guest Feedback Rating
SOP & Grooming Compliance

Locations- Inox Bund Garden / Inox Elpro Chinchwad / PVR Icon Wadarvadi / Viman Nagar / PMC Wakad / Heritage Mall Inox

📌 Cafe Staff Pune
🏢 Devyani International
📍 Pune