Role – ServiceNow HRSD

Exp :- 3- 5 Years

Location:- Hyderabad

Mode of Work :- WFO

Shift Timings :- 2:00 PM – 11:00 PM

Job Summary:

We are seeking an experienced ServiceNow HR Service Delivery (HRSD) Developer with solid knowledge of IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate should have hands-on experience in designing, developing, and implementing ServiceNow solutions while collaborating with business stakeholders to deliver scalable and high-quality applications.

Primary Skills:
Minimum 3 to 5 years of HRSD experience.
CSM, CMDB, ITSM
Integrations

Responsibilities:
Design, develop, and maintain ServiceNow HRSD applications and workflows.
Configure and customize HR Case Management, Employee Center, HR Services, Lifecycle Events, Knowledge Management, and Document Management.
Develop Service Catalog items, Record Producers, Flow Designer flows, Business Rules, Client Scripts,



UI Policies, Script Includes, UI Actions, and ACLs.
Build and support integrations using REST/SOAP APIs, IntegrationHub, and MID Server where applicable.
Customize Employee Center (ESC) and HR portals to improve employee experience.
Work with business teams to gather requirements, prepare technical designs, and deliver scalable solutions.
Implement security and data separation using HR Criteria, COE Security, and ACLs.
Support ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Support CSM capabilities such as Case Management, Customer Portal, Knowledge Management, Entitlements, and Omnichannel experiences.

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Work Location: In person

📌 Servicenow Hrsd Hyderabad
🏢 Kunosol
📍 Hyderabad