Requirements & Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
1 - 2 years of proven experience as a Technical Support Specialist or similar role.
Robust knowledge of computer systems, software, and hardware.
Experience with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Fluency in English, both written and verbal, is required.
Ability to work independently and as part of a team.
Customer-oriented mindset with the ability to handle challenging situations professionally.
Technical certifications are a plus.