Role & Responsibilities
Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
Understand clients’ marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.
Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.
Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.
Organize regular client training sessions and workshops to educate them on content marketing and industry developments.

Qualifications & Skills
Bachelor’s degree in marketing, business, or a related field.
1+ years of experience in a customer success or account management role,



necessarily in a digital agency.
Broad understanding of content marketing.
Robust interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying prospects.
Project management skills, with the ability to manage multiple client accounts simultaneously.
Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.
Ability to work collaboratively in a team workplace and coordinate efforts across multiple departments.

Pay: ₹200,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Executive – Customer Success Delhi
🏢 Global Digi Recruit
📍 Delhi