We’re Hiring: CRM Service – Honda Two-Wheeler Workshop (Adabari, Guwahati)

Key Responsibilities:
Welcome customers and assist them throughout their service visit.
Coordinate with Service Advisors and the workshop team to ensure smooth vehicle servicing.
Monitor customer waiting areas and address customer queries or concerns promptly.
Ensure timely updates are provided to customers regarding the status of their vehicles.
Handle customer complaints and coordinate with the concerned departments for quick resolution.
Conduct post-service follow-up calls to gather customer feedback and improve service satisfaction.
Maintain customer records, service feedback, and CRM reports.
Ensure adherence to Honda’s customer service standards and dealership SOPs.




Work closely with the call center and service teams to enhance customer retention and service quality.

Eligibility:
Graduate in any discipline.
Minimum 2 years of experience in Customer Relationship Management or Customer Service, preferably in the automobile industry.
Excellent communication and interpersonal skills.
Robust problem-solving and customer handling abilities.
Proficiency in MS Office and CRM software is preferred.
Ability to work in a rapid-paced, customer-centric environment.

Pay: ₹16,000.00 - ₹20,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment

Work Location: In person

📌 Customer Relationship Manager Guwahati
🏢 Bimal Honda
📍 Guwahati