Post: Shift Manager

Experience: 3 years and above in F & B service

Education: HS or Diploma in Hospitality (F & B preferred)

CTC: Rs. 16,000 - 18,000

Job Description

Shift Leaders are trained to perform all of the duties performed by the Crew

Members, with additional responsibility for directing the daily operations of a

restaurant in the Restaurant General Manager's and Assistant Manager's

absence, ensuring compliance with company standards in all areas of

operation including product preparation and delivery, customer relations,

restaurant maintenance, team management and other duties as required or

assigned.
Coordinating daily restaurant management operations
Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaints
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research recent vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products




Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

Requirements:
Excellent communication and interpersonal abilities.
Ability to interact with customers in a friendly and qualified way.
Basic math skills
High level of Integrity, responsibility, leadership skills, and organizational Skills.
Having an understanding knowledge of POS systems to process orders and take credit or debit cards, Net Banking, Online payments, and cash payments.
Should be able to work, standing for long hours.
Should be a Team Player
Should be open to work on weekends and holidays
Having Positive attitude and cheerful nature

Pay: ₹8,116.26 - ₹25,478.12 per month

Advantages:
Food provided

Work Location: In person

📌 Restaurant Cashier Guwahati
🏢 Jaggan Foodtec
📍 Guwahati