Top 5 Individual Deliverables

1) Own the end-to-end RMA lifecycle for DC server infrastructure spares, including fault validation, case creation, OEM/vendor ticket logging, defective part return, replacement tracking, closure confirmation, and documentation.

2) Drive OEMs, third-party vendors, and service partners to meet committed replacement timelines, especially for critical server components such as GPU, motherboard, CPU, memory, disk, RAID controller, NIC, PSU, fan, GPU, HBA, and other field-replaceable units.

3) Maintain a live RMA and defective spares tracker covering ticket ID, asset serial number, part number, failure details, business impact, warranty/support entitlement, SLA, owner, ETA, ageing, escalation status, replacement received date, and closure evidence.

4) Coordinate closely with Data Centre Operations, Technical, Asset, Procurement, Finance, Logistics, and Support teams to remove blockers related to warranty entitlement, PO requirements, shipment delays, customs/logistics, part availability, vendor access, and defective part return.

5) Escalate ageing or business-critical RMA cases with facts, including impact, SLA breach risk, vendor commitment gap, required decision, recovery action, and escalation owner.

Top 5 Key Skills Required

1)



Solid DC server infrastructure and hardware support knowledge, with practical understanding of server components, OEM support models, warranty entitlement, break-fix workflows, spare replacement cycles, and data centre operational dependencies.

2) Proven RMA and defective spare replacement management experience, with ability to track, chase, escalate, and close hardware replacement cases within SLA across OEMs and third-party vendors.

3) Vendor, OEM, and Procurement coordination capability, including working with support portals, vendor service desks, field engineers, logistics teams, procurement teams, and account/service managers to ensure timely spare delivery and case closure.

4) Solid operational governance discipline, including RMA trackers, SLA ageing reports, case status reviews, action tracking, escalation logs, asset/serial number mapping, replacement evidence, and weekly management reporting.

5) Fact-based communication and escalation skills, with ability to present RMA status clearly using open/closed counts, SLA breaches, ageing cases, critical blockers, pending vendor actions, replacement ETA, risks, and recovery plans

📌 Rma Co Ordinator/rma Lead Maharashtra (India)
🏢 Gorilla Technology Group
📍 India