Key Responsibilities:
Deliver comprehensive process training programs to current hires and existing team members.
Design, update, and enhance training modules in alignment with business processes.
Conduct pre- and post-training assessments to measure learning effectiveness.
Collaborate with operations and quality teams to identify training needs.
Monitor trainee performance and provide coaching to improve proficiency.
Maintain detailed training records, feedback, and progress reports.
Ensure compliance with organizational and client-specific guidelines during training.
Facilitate refresher sessions based on performance trends and quality insights.

Required Skills & Qualifications:
1 to 7 years of experience in process training, preferably in international back-office/BPO operations.
Robust understanding of workflow and process documentation.
Excellent verbal and written communication skills in English.
Proficient in MS Office (Word, Excel, PowerPoint).
Robust presentation, facilitation, and coaching skills.
Ability to work during night shifts and handle WFO responsibilities.
High adaptability and a proactive approach to training improvements.

📌 Walk In Process Trainer International Voice Uttar Pradesh (India)
🏢 TELUS Digital
📍 India