Job Title: Team Lead Life Insurance Contact Center Operations
Experience: 2–3 Years
Location: Malad East, Mumbai
Shift: Night Shift (Transport Provided)
Job Summary
We are hiring a Team Lead – Life Insurance Contact Center Operations with hands-on experience in Life Insurance/Agency Operations and international voice & chat (blended) processes. The ideal candidate should have proven experience in managing teams, driving operational excellence, and working with US-based clients/stakeholders in an insurance contact center setting.
Key Responsibilities
Lead and manage a team supporting Life Insurance contact center operations.
Handle workload distribution, team scheduling, and daily operational activities.
Manage customer and process escalations while ensuring SLA adherence.
Monitor team performance, productivity, quality, and customer satisfaction metrics.
Coach, mentor, and develop team members to improve performance.
Drive process improvement initiatives to enhance operational efficiency.
Collaborate with US-based stakeholders and internal teams to ensure seamless service delivery.
Conduct performance reviews, feedback sessions, and team meetings.
Prepare MIS reports and operational dashboards.
Ensure compliance with company policies, quality standards, and insurance regulations.
📌 Job Opportunity Team Lead Life Insurance Contact Center Operations Mumbai
🏢 Siro Clinpharm
📍 Mumbai
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