* Exceptional interpersonal and communication skills
* Plans and facilitates recent hire training, refresher trainings and compliance
based functional training to new and existing officers /employees.
* Plan and Conduct Refresher on predetermined frequencies and ensure accuracy
and effectiveness of training
* Drive NPS/sales target (wherever applicable) and implementation of strategies
devised for process.
* Conduct OJT and provide Coaching / Feedback and supervision during this
period to the new hires.
* Monitor calls on functional and behavioral parameters.
* Has handled Nesting & OJT batches
* Excellent coaching and mentoring techniques
* Is able to identify Training needs based on call evaluation/ gap in product
and process understanding
Candidate Profile
* Minimum education – Graduate/Undergraduate with minimum of 3years experience
* Should be a Trainer with 3-5 Years in Training preferably with BFSI
experience
* Must have excellent presentation and communication skills
* Having a team handling experience would be desirable
📌 Sky - Team Member - Training-HO & SUPPORT-Training (Thane)
🏢 Kotak
📍 Thane
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