Position –Deskside support tech

Job Summ
ary:The L2 Desktop Support Technician is responsible for providing advanced technical support
andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfact

ion.
Key Responsibili
ties:· Provide Second-level technical support for desktop/laptop hardware, software, and perip
heralis
sues.· Install, configure, and maintain operating systems, software applications, and system upd
ates.· Perform root cause analysis to identify recurring technical problems and develop solut
ions.· Excellent in troubleshooting break/fix issues of windows and mac comp
uters· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and
VPN.· Collaborate with IT team members on projects, upgrades, and implementat
ions.· Maintain accurate records of work performed, issues, and resolutions using the comp
any'sticketing sy
stem.· Provide remote support and troubleshooting for users working from home or in the f




ield.· Train and mentor junior support technicians as ne
eded.· Ensure compliance with IT policies, security protocols, and best pract
ices.· Perform routine maintenance and inspections to ensure optimal performance of equi
pment· Build and maintain robust relationships with end users and ensure user satisfa
ctionQualificat
ions:· Associate's or bachelor’s degree in information technology, Computer Science, or re
latedfield, or equivalent work experi
ence.· 2-4 years of experience in a desktop support or similar
role.· Strong knowledge of Windows and Mac operating sys
tems.· Proficiency with Microsoft Office Suite and other common software applicat
ions.· Experience with Active Directory, group policies, and user account manage
ment.· Familiarity with remote desktop tools and support soft
ware.· Excellent problem-solving and analytical sk
ills.· Strong communication and interpersonal sk
ills.· Ability to work independently and a

📌 Information Technology Support Engineer (Mumbai)
🏢 SISL Global
📍 Mumbai