Role: Senior Transition Manager
The Senior Transition Manager is a strategic leadership role responsible for end-to-end ownership of complex client transitions, service takeovers, and transformation initiatives. The role ensures seamless service continuity, effective knowledge transfer, operational stabilization, and successful handover to steady-state delivery, while providing executive-level governance and stakeholder assurance.
Job Description:
Provide overall leadership and accountability for planning, mobilizing, and executing complex transitions across multi-tower, multi-geography, and multi-vendor environments.
Define and drive the transition strategy, approach, timelines, governance model, and success criteria in alignment with client expectations and contractual commitments.
Serve as the single point of accountability for transition outcomes, including service continuity, knowledge transfer, risk management, and operational readiness.
Establish and lead robust transition governance, including executive steering, reporting cadence, decision forums, and escalation management.




Develop and manage integrated transition plans covering people, process, technology, security, compliance, and financials
Engage with senior client & vendor stakeholders, internal leadership, and delivery partners to provide transparency, build confidence, and manage expectations throughout the transition lifecycle.
Oversee and direct knowledge transfer, service acceptance, early life support, and stabilization activities to ensure smooth handover into steady-state operations.
Identify, assess, and mitigate transition risks, dependencies, and issues; proactively drive resolution and ensure continuity of critical services.
Collaborate closely with Sales, Bid Management, and Solutioning teams to provide transition inputs during pre-sales, due diligence, and solution design phases.
Lead, mentor, and develop high-performing transition teams, including Transition Managers, SMEs, and cross-fun

📌 Senior Transition Manager (India)
🏢 Birlasoft
📍 India