River is a design company building multi-utility products. Our flagship product River Indie #SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success.

We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities

Lead and manage a team of service professionals to ensure exceptional customer engagement and satisfaction across the Rajasthan region
Develop and implement effective customer management strategies to enhance service delivery and operational efficiency
Foster a culture of teamwork and collaboration, providing guidance and support to team members to achieve performance objectives
Monitor service performance metrics, identify areas for improvement, and drive initiatives to enhance service quality
Build strong relationships with key customers and stakeholders,



ensuring their needs are met and exceeded
Achieve a customer satisfaction score of 90% or higher through effective service management and team performance
Successfully lead the team to meet or exceed service delivery targets, resulting in improved operational metrics
Establish a positive team environment that promotes engagement, retention, and qualified growth for all team members
Increase customer loyalty and retention rates through proactive customer engagement initiatives

Ideal Candidate

8+ years of experience in customer management and team leadership roles, preferably in a service-oriented industry
Strong customer management skills with a proven track record of enhancing customer experience
Excellent team management and handling abilities, with a focus on motivating and developing team members
Exceptional communication and interpersonal skills, with the ability to build rapport with diver

📌 Area Service Manager (Bengaluru)
🏢 River
📍 Bengaluru