What You’ll Lead
• People & Culture: build, coach, and inspire a high-performing, cross-trained team across Retail,
Café, BOH/Ops, and Digital Concierge.
• Guest & Community obsession, VIP rituals, tastings/masterclasses, and local collaborations that
create a cult following.
• Business & P&L;: daily grip on sales, margins, UPT/ATV, conversion, labour, waste, and shrink;
act quickly and intelligently on insight.
• Operations & Excellence: immaculate SOPs, audit-readiness, accurate inwards and GRN/IRN,
disciplined inventory and waste control.
• Omnichannel & Digital: seamlessly orchestrate store, website, WhatsApp, and phone orders;
grow memberships and repeat business through personalized outreach.
• Space & Storytelling: visual merchandising, tasting counters, and seasonal narratives that make
guests linger - then return.
• Partnerships & Compliance: proactive relationships with mall/property and regulators;
unwavering hygiene and food-safety (FSSAI-aligned).

Leadership & People
• 30/60/90 Onboarding: crystal-clear goals; role mapping; cross-training matrix by week 4;




successors identified by day 90.
• Coaching Cadence: daily huddles; weekly floorcraft coaching; monthly development chats;
quarterly talent reviews.
• Standards & Training: service playbook, brand voice, grooming, escalation ladder; 100% hygiene
& food-safety compliance.
• Scheduling & Labour: demand-based rostering, smart allocations, and live redeployments during
peaks to lift productivity per sq. ft without compromising service.
• Culture & Retention: recognition rituals, transparent feedback loops, psychologically protected and
approachable leadership; track eNPS and attrition with quarterly goals.
• Quality & Audits: zero-incident mindset; routine safety/EHS checks; training completion and
audit scores tracked and celebrated.

You Might Be Born For This If…
• You’re a magnetic, hands-on leader who reads a room and a P&L; with equal ease.
• You have a point of view on taste: origins, makers, terroir, cr

📌 Store Director (Mumbai)
🏢 Foodstories
📍 Mumbai