About Snapmint

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.

We are building the future of responsible consumer finance, simple, transparent, and customer first.

Role Summary




The Executive – Grievance Management will be responsible for supporting the end-to-end complaint handling process by managing customer grievances, maintaining complaint records, coordinating with internal stakeholders, and ensuring timely resolution within defined service levels. The role requires solid attention to detail, effective communication skills, and adherence to regulatory and organizational grievance handling procedures.

Key Responsibilities
Complaint Management
Monitor and acknowledge incoming customer complaints received through various channels including email, CRM, customer support platforms, and regulatory forums.
Create, update, and maintain accurate complaint records in CRM and grievance management systems.
Send complaint acknowledgements, status updates, and follow-up communications to customers as per defined processes.
Conduct outbound calls to customers to gather information, understand concerns, and support complaint investigation.

Case Coordination & Follow-up
Coordinate with internal department

📌 Executive - Grievance Management (Mumbai)
🏢 Snapmint
📍 Mumbai