About The Opportunity

A reputed Rehabilitation & Multispecialty Healthcare Center in Hyderabad is committed to delivering exceptional patient care through world-class rehabilitation, diagnostics, and wellness services. We are looking for a Front Office Executive with a background in the Hotel & Hospitality Industry who can provide outstanding guest experience, manage patient interactions professionally, and ensure smooth front-office operations.

Role & Responsibilities

Welcome patients and visitors with a warm and professional approach while ensuring an excellent customer experience.
Manage front desk operations including patient registration, appointments, admissions, and discharge coordination.
Handle incoming calls, emails, and walk-in inquiries while providing accurate information about hospital services.
Coordinate with doctors, nursing staff, billing, and other departments to ensure seamless patient flow.
Maintain patient records, appointment schedules, and front office documentation with complete accuracy.
Process billing support, payment collections, receipts,



and daily cash reconciliation as per hospital policies.
Address patient concerns, feedback, and escalations professionally while ensuring timely resolution.
Ensure reception and waiting areas are well-maintained and deliver hospitality-level service standards.
Prepare daily MIS reports, appointment summaries, and front office operational reports for management.
Follow hospital SOPs, quality standards, and confidentiality guidelines at all times.

Skills & QualificationsMust-Have

Graduate in any discipline (Hotel Management/Hospitality preferred)
1+ Years of Front Office or Guest Relations experience
Experience in Hotel, Hospitality, Healthcare, or Customer Service Industry
Excellent English & Local Language Communication
MS Office (Excel, Word, Outlook)
Customer Relationship Management
Appointment Scheduling & Coordination
Billing & Cash Handling Basics
Professional Grooming & Presentation
Robust I

📌 Front Office Executive (Hyderabad)
🏢 REGUL SOLUTIONS
📍 Hyderabad