Job Summary :
We are looking for a Technical Associate – Implementation with 2–5 years of experience in software implementation, customer support, and SQL troubleshooting. The role involves end-to-end software deployment, technical support, and ensuring seamless customer onboarding and satisfaction.
Industry – Office Equipment / Automation /3 IT Software & Software Services / Electronic / Security and Surveillance
Functional Area – Customer Success - Implementation
Role – Technical Associate - Implementation
Employment Type – Permanent Job, Full Time
Client Visit – Yes
Work location – Mumbai
Shift – Regular Day Shift
Key Responsibilities:
Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
Train the users functionally and technically on our various software’s aspects.
Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
Responsible for database support, troubleshooting the problems by writing SQL queries, deploy recent patches on UAT and production server at IIS server.
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Escalate unresolved queries to respective departments for accurate redressal.
Knowledge on ticket management system.