About The Role

We are seeking an enthusiastic and detail-oriented ORM Executive to join our team. This role offers an exciting prospect to contribute to digital reputation management, content moderation, social media monitoring, social media publishing, and crisis management. The ORM Executive will work closely with the ORM team to support strategies aimed at improving the brand's online presence and addressing any potential issues that may arise across digital platforms.

Key Responsibilities

Monitoring & Analysis

Track brand mentions across social media, review sites, forums, and other online platforms using ORM tools and manual searches.

Content Review

Manage and respond to online customer reviews, feedback, and comments across multiple digital channels while maintaining the brand's tone of voice.

Sentiment Analysis

Assess online sentiment and compile reports on public perception, identifying trends and opportunities for improvement.

Social Media Listening

Monitor social media platforms (X/Twitter, Facebook, Instagram, LinkedIn, YouTube, etc.) to identify conversations,



trends, customer concerns, and potential reputation risks.

Social Media Publishing

Schedule and publish approved content across social media platforms using publishing tools, ensuring timely execution, content accuracy, and brand consistency.

Crisis Management Support

Assist in the development and execution of crisis communication plans, ensuring timely escalation and professional responses to reputation-related issues.

Reporting

Prepare regular reports and dashboards highlighting online reputation metrics, customer sentiment, campaign performance, and actionable insights.

Customer Interaction

Draft and publish responses to customer feedback and inquiries, ensuring they are empathetic, professional, and aligned with brand guidelines.

Competitor Monitoring

Monitor competitors' online reputation, campaigns, and customer engagement to provide actionable competitive insights.

Co

📌 ORM Executive (Gurugram)
🏢 Team Pumpkin
📍 Gurugram