Role Description

Arthrex is seeking an experienced Senior Infrastructure Analyst to join our Global IT Infrastructure organization, based at the Arthrex India Software Engineering Center in Pune. This is a senior-level individual-contributor role focused on the administration, monitoring, and support of computer infrastructure systems, services, and applications across a complex, enterprise-scale global workplace. Acting as a subject-matter expert on core Microsoft infrastructure technologies – Microsoft 365, MECM, Active Directory and Microsoft DNS – the Senior Infrastructure Analyst leads small-to-mid-sized IT projects, mentors fellow analysts, and resolves complex incidents through effective Tier 2 and Tier 3 troubleshooting while supporting multiple locations worldwide.Essential Duties and Responsibilities:

Lead small-to-mid-sized IT projects and project teams.
Analyze and recommend solutions, upgrades, and services for streamlining and system improvements.
Provide hardware and software maintenance support – including troubleshooting, installation,



and upgrades – at Tier 2 and Tier 3 levels.
Resolve incidents through effective troubleshooting methodology (Tier 2 / Tier 3), taking ownership of issues through to resolution.
Act as a subject-matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware and software solutions.
Assist with the architecture and design of infrastructure solutions and methodology.
Serve as a liaison with vendors, partners, and external resources.
Train and mentor other analysts on technical operations, and assist with troubleshooting and fulfillment processes.
Remotely support multiple locations worldwide.
Complete IT operational tasks, project tasks, and end-user support duties as assigned.
Maintain accurate, up-to-date documentation while performing essential job duties.

Skill Requirements

Primary Skills (Must Have Skills)

Strong, hands-on experience administering MECM, Int

📌 Senior Infrastructure Analyst (Pune)
🏢 Arthrex India
📍 Pune