It is time for you to make #thebigmove to Tata Consultancy Services.

Role : Solution Lead
Exp :8-18 Years
Location : PAN India

JOB DESCRIPTION:

Desired Competencies (Technical/Behavioral Competency)
Must-Have
(Ideally should not be more than )
5+ experience in Workplace (EUC) & SD operations or overall,
5+ years of experience with Automation solution in ServiceDesk/wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation
At least one implementation experience of SD / workplace automation solution (EUC) and/or ServiceDesk automation solution
Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now/Cherwell/Remedy),
Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA)
Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer
Positive-to-Have
Knowledge of chat/voice bot integration experience on Bot (Ex: RASA, Kore.AI)




Ability to spot & mine automation interventions opportunities in various sub processes
Good experience in MS Excel, Power point and Word

Responsibility of / Expectations from the Role
1 Author Automation Solution for SD and EUC Automation deals. Defense/support defense (including presentation and demo) of automation solution with customers
2 Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team)
3 Defence/support defence (including presentation and demo) of automation solution with customers
Support Geo Sales & Solution Team with various customer meeting preparation
4 Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal
5 Support Geo Sales & Solution Team with various customer meeting preparation.
6 Develop & share reusable solution

📌 Service Desk (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru