Role: Cinema Manager
Job Purpose:
To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Effective operations, Centered on the Standard Operating Procedures and fair People Management practices.
Key Responsibilities:
Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
Drive sales to enhance cinema performance.
COGS Control.
Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits
Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front-line staffing coordination with the training team, for operational efficiency.
Attrition Control by keeping close contact with cinema team members and keep them motivated.
Training of team on various initiatives (local and corporate)
Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid-course correction by the management.
Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
Statutory Compliance and Liaison.
📌 Cinema Manager (Gurugram)
🏢 PVR
📍 Gurugram