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Job Title – India Customer Quality Management
Responsibilities：
Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case)
Customer using scenario clarification by co-working with Service team,
Initial local FA and co-work with back-end team for deep FA if necessary
Customer solution deployment
Continuous Improvement
Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team,
Analyze quality data to narrow down the main detractors
Drive improvement with back-end team.
Deploy proactive solution in field and release tips if necessary.
Drive Fupan for field issue if necessary
BMS
Acting as the India quality focal, to organize or coordinate
India routine BMS
India region/Service teams related workshop process mgmt.
VOC
As quality owner to support the customer visit for critical field issue.
VOC case owner, drive Identification, analysi
📌 Customer Quality Management (India)
🏢 Lenovo
📍 India