Production Engineering Lead (BBPS)
Location: Bengaluru (Hybrid)

About Setu
At Setu, we're building India's financial infrastructure.
Every day, millions of users rely on digital payments without realizing the complex systems that power them. Our mission is to simplify this infrastructure by building reliable APIs and platforms that enable businesses to launch financial products faster.
As part of Pine Labs, Setu powers critical payment infrastructure including UPI, Account Aggregator, BBPS, and Credit. We're looking for engineers who believe Every Day is Game Day and enjoy solving large-scale reliability and operational challenges.
About the Role
We're looking for a Production Engineering Lead to own the production reliability and operational excellence of our BBPS platform.
This role sits at the intersection of Engineering, SRE, DevOps and Customer Operations. You'll build an automation-first Production Engineering function that improves platform reliability, streamlines operational processes,



and enables Core Engineering teams to focus on building products instead of repetitive operational work.
If you enjoy building systems, automating everything possible, improving reliability, and leading high-impact engineering initiatives, we'd love to talk.

What You'll Do
Build and lead the Production Engineering function for BBPS.
Own production health across availability, latency, success rates and operational excellence.
Design and improve incident management, on-call processes and escalation models.
Drive alert quality by eliminating noise and improving monitoring coverage.
Own production readiness for deployments, onboarding, disaster recovery and operational launches.
Improve incident RCA quality and ensure preventive actions are implemented.
Build automation for repetitive operational tasks, evidence collection, deployment validation and production workflows.
Partner closely with Core Engineering, DevOps, Solution Engineering, Product and InfoSec teams.
Mentor engin

📌 Lead Production Engineer (Bengaluru)
🏢 Setu
📍 Bengaluru