Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Job Title : Operations Support Analyst

Location: Remote (Shift- 5:30 AM - 12 PM)

Type of position: Fulltime

Experience: 7+ Years

The Prospect





Operations Support Engineer is critical in the day-to-day operation and management of a number of client's ecommerce service(s). This role will work as part of a wider Operations team responsible for delivery and support across varying technology stacks such as legacy-hosted infrastructure and AWS.

The Operations Support Engineer will work closely with the account technical teams (Developers, SRE’s, DBA’s and other and SME’s) and the management teams to ensure all support tasks and activities are conducted to maintain the clients service is operating smoothly.

What You’ll Be Doing

To perform daily checks & a variety of support tasks within the support team
Monitor live system telemetry and investigate any potential issues
Pick up incidents, investigate the root cause and follow their lifecycle through to resolution
Take a proactive approach to all incidents and problems raised
Ensure customers are updated and tickets are managed with the correct level of information
Interact with surround

📌 Operations Support Engineer (India)
🏢 VML Enterprise Solutions
📍 India