JOB SUMMARY

Functions as the strategic business leader of property operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping,
Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary
and Event Management, where applicable. Position works with direct reports
(Executive Committee members and department heads) to develop and implement the
operations strategy and ensuring implementation of the brand service strategy
and brand initiatives. The position ensuring operations meet the brand’s target
customer needs, ensuring employee satisfaction, focuses on growing revenues and
maximizes financial performance. As a member of the Executive Committee,
develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience





• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 8 years’ experience in the
management operations, sales and marketing, or related qualified area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 6 years’ experience in the management operations,
sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Ensures that all operational areas have an atmosphere that is conducive to the
overall guest experience.

• Reviews financial reports and statements to determine how Operations is
performing against budget.

• Ensures capital expenditure funds are being used to address the priorities
outlined in the servi

📌 Hotel Manager (Mumbai)
🏢 Marriott
📍 Mumbai