Job Description

Front Line Sales Operations

Business Unit: RCGTH (Retail & Consumer Goods) | Industry: Retail & Consumer

Department

Sales Operations – RCGTH Business Unit

Industry

Retail & Consumer

Work Arrangement

Hybrid

Reports To

Americas Sales Operations Leader

Employment Type

Full time

Role Overview

The Front Line Sales Operations role within the RCGTH Business Unit acts as a trusted business advisor to the BU leader and BU sales team, owning the full scope of sales operations – including reporting, pipeline hygiene, forecasting, account coverage and tagging, and sales insights and analytics. Working closely with sales teams, , and internal cross-functional partners, this role translates data into sharp insights and solid recommendations that can change the trajectory of the business, while ensuring smooth order-to-delivery flow, sound governance, and consistent execution of go-to-market plans. The ideal candidate brings 7+ years of experience in sales operations or a related field within the retail and consumer industry, along with strong analytical,



coordination, and stakeholder management skills, and a solid grasp of sales compensation and TCV (Total Contract Value) validation policies and governance.

Key Responsibilities

Act as a trusted business advisor to the BU leader and sales team on all sales operations matters, bringing sharp insights and solid recommendations that can influence and change the trajectory of the business.
Own end-to-end sales operations reporting, ensuring accuracy, timeliness, and relevance for BU leadership.
Drive pipeline hygiene across the sales funnel, ensuring data accuracy, and timely updates.
Lead forecasting processes in partnership with sales leadership, providing reliable projections and flagging risks and opportunities early.
Manage account coverage and tagging to ensure accurate territory mapping, segmentation, and resource alignment across the BU.
Deliver sales insights and analytics that surface trends,

📌 Front Line Sales Operations (Chennai)
🏢 Cognizant
📍 Chennai