About the Role
The Senior Manager – Transition is an experienced transition delivery professional responsible for independently planning, managing, and executing end-to-end IT transition programs. Operating as an individual contributor, this role owns the full lifecycle of one or more concurrent transitions—from mobilization through knowledge transfer, shadow, cutover, hyper-care, and handover to steady state—with direct accountability for delivery quality, milestone adherence, and client satisfaction.
Reporting directly to the Director – Transition (Transition Leader), this is a hands-on, client-facing delivery role that operates with a high degree of independence. The Senior Manager – Transition is the primary point of contact for the client's operational and management-level stakeholders throughout the transition, responsible for building day-to-day trust, maintaining transparent communication, and ensuring the client experience consistently meets the organization's NPS target of 9/10.

Required Qualifications & Experienc
eEducatio
nBachelor's degree in Computer Science,



Engineering, Business, or a related field (required)
.Relevant postgraduate qualification or professional certification (preferred)
.Experienc
e6–8 years of overall experience in IT Services, Outsourcing, or Technology Delivery
.Minimum 3 years in Transition Management or Transition Delivery roles with direct end-to-end program accountability
.Demonstrated experience managing at least one complex transition program independently (Multi-Tower preferred; Single Tower required)
.Track record of achieving robust client satisfaction outcomes in delivered programs (NPS ≥8/10 or equivalent feedback)
.Exposure to at least one of the following service domains: IT Infrastructure, Cloud, Service Desk / End User Computing, Applications, Digital Workplace, or BPO
.Experience working with cross-functional, geographically distributed delivery teams

.
Technical & Functional Skil
lsSolid understanding of IT tran

📌 Senior Manager (Bengaluru)
🏢 MIGSO-PCUBED
📍 Bengaluru