Job Description – Senior Executive | Reverse Logistics

Position

Senior Executive – Reverse Logistics

Department

CPG Supply Chain

Experience

2–5 years of relevant experience in E-commerce Supply Chain / Reverse Logistics

Job Summary

We are looking for a detail-oriented and analytical Senior Executive to manage end-to-end reverse logistics operations. The ideal candidate will be responsible for coordinating with multiple logistics partners, investigating shipment-related issues, processing credit notes, maintaining operational MIS, and ensuring timely resolution of reverse logistics cases. The role requires robust ownership, analytical thinking, and excellent coordination skills across internal and external stakeholders.

Key Responsibilities

Manage and coordinate end-to-end reverse logistics operations with multiple logistics partners.
Track, monitor, and ensure timely movement and closure of reverse shipments.
Investigate shipment discrepancies, operational exceptions, shortages, damages, and other logistics-related issues to identify root causes.




Own the complete lifecycle of reverse logistics cases from initiation to final closure.
Process and issue Credit Notes after validating claims and completing operational investigations.
Maintain accurate and up-to-date MIS reports, dashboards, and operational trackers.
Analyze operational data to identify recurring issues and recommend process improvements.
Coordinate with warehouses, courier partners, finance, customer support, and internal stakeholders for issue resolution.
Handle and manage support tickets through Freshdesk while ensuring SLA adherence.
Maintain proper documentation and ensure compliance with internal processes and SOPs.
Escalate critical issues proactively and provide timely updates to stakeholders.
Contribute towards process standardization, automation, and continuous operational improvements.

Required Skills & Qualifications

Bachelor’s degree in any discipline (Supply Chain, Commerce, Engi

📌 Senior Executive (Mumbai)
🏢 Purplle.com
📍 Mumbai