ABOUT AIR INDIA SATS AIRPORT SERVICES PRIVATE LIMITED
AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Job Title – Technology Support Executive

Department: Information Technology

Location: Mumbai

Reporting To: Head of Department

About the Role




The Technology Support Executive is responsible for managing centralized IT helpdesk operations, providing Level 1 remote technical support, and coordinating technical activities across multiple stations in a distributed operational workplace. The role ensures timely ticket logging, assignment, follow-up, closure, SLA adherence, dashboard maintenance, purchase requisition tracking, invoice coordination, and smooth communication between central technology teams and station-wise technical SPOCs.

Key Responsibilities
Central Helpdesk Management
Manage centralized IT helpdesk operations and act as the first point of contact for incoming IT support requests.
Monitor tickets and service requests received through approved channels such as phone, email, chat, or ticketing systems.
Ensure all requests are logged, categorized, prioritized, tracked, and updated accurately in the ticketing system.
Level 1 Remote Support
Provide first-level remote technical su

📌 Technology Support Executive (Mumbai)
🏢 Air India SATS Airport Services Private Limited (AISATS)
📍 Mumbai