06 Aug
|
Datavail
|
Mumbai
Job Title: Engineer - AWS, Azure, GCP, AKS
Experience: 6+ Years
Education: Any Graduate
Location: Mumbai
Job Description
Role Overview
This role acts as the critical operational bridge between:
* The in-house monitoring product development and QE team(s),
* Internal ITSM/ticketing teams using ServiceNow,
* Multiple enterprise DBA organizations across:
* Oracle Database
* Open-source database platforms (MySQL, PostgreSQL, MongoDB, Cassandra, etc.)
* Microsoft SQL Server
Key Responsibilities
Production Operations & Monitoring Support
* Provide operational ownership and production support for the in-house
enterprise monitoring platform.
* Monitor health, performance, alerting quality, and operational stability of
monitoring services.
* Analyze monitoring gaps, false positives, missed alerts, and operational
inefficiencies.
* Ensure monitoring coverage across Oracle, Open-source, and SQL Server
database environments.
Incident & Escalation Management
* Act as the operational point-of-contact during production incidents involving
monitoring failures, alerting gaps,
or infrastructure issues.
* Coordinate incident triage across:
* DBA teams,
* Monitoring development teams,
* Infrastructure teams,
* Service management teams.
* Drive bridge calls and ensure effective stakeholder communication during
critical outages.
* Perform root cause analysis (RCA) and post-incident operational reviews.
ServiceNow & Ticket Workflow Coordination
* Work with ServiceNow for:
* Operational escalations,
* Service requests.
* Review ticket quality and ensure operational accuracy of issue classification
and routing.
* Improve ticket workflows between DBA teams and monitoring platform support
teams.
* Collaborate with internal support organizations to streamline escalation
processes.
Cross-Functional DBA Collaboration
* Collaborate closely with enterprise DBA teams supporting:
* Oracle Database
* MySQL
* PostgreSQL
* MongoDB
* Apache Cassandra
* Microsoft
📌 Product Support Engineer (Mumbai)
🏢 Datavail
📍 Mumbai