At SkilloVilla, we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership, navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.

Job Location: On-site, Bengaluru, JP Nagar, Bengaluru
Full-time · Immediate Joiners Preferred
Mon – Sat (6days working)
1–3 Yrs Exp

What you'll do:
Handle student queries across calls, chat, and email
Stay sharp on all course, platform, and payment-related info so you're never caught off guard
Own escalations, social media or otherwise, keep things calm, find a way forward
Work cross-functionally with internal teams to close open issues on time, every time
Complete accurate,



prompt documentation for every resolved case — no loose ends
Generate support reports in Excel / Google Sheets for performance tracking

What we're looking for:
1–3 years in Customer Support / Customer Success / Student Support
Experience handling escalations and social media complaints
Strong verbal and written communication in English
Proficiency in Excel and Google Sheets for reporting
Ability to work 6 days a week in a fast-paced workplace
Prior EdTech / SaaS experience is a strong plus
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📌 Customer Support Associate (Bengaluru)
🏢 SkilloVilla
📍 Bengaluru