Job Location: Pune, Bangalore, Chennai, Noida

Location Flexibility: Multiple Locations in Country

Req Id: 9586

Posting Start Date: 7/14/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Role- Senior Technical Consultant

Shifts- UK Shift-2 PM to 11 PM

Skills:-ServiceNow Consultant – Customer Service Management (CSM), CSM Portal & ITSM.

Exp- 5 to 7 years of overall ServiceNow implementation experience.

Job Summary

We are seeking an experienced ServiceNow Consultant with solid expertise in Customer Service Management (CSM), CSM Portal development, and IT Service Management (ITSM). The ideal candidate will be responsible for designing, configuring, customizing,



and implementing ServiceNow solutions that improve customer experience and streamline service operations.

Key Responsibilities

ServiceNow CSM

Design and implement ServiceNow CSM solutions based on business requirements.
Configure Customer Service Management modules including:
Case Management
Account and Contact Management
Consumer Service Management
Entitlements and Contracts
Service Operations Workspace
Knowledge Management
Configure and optimize Agent Workspace and Customer Service Workspace.
Implement case routing, assignment rules, SLAs, and escalation processes.
CSM Portal / Service Portal

Develop and customize CSM Portal and Service Portal components.
Create custom widgets, pages, themes, and reusable portal components.
Integrate portal functionality with backend ServiceNow applications.
Enhance customer self-service capabilities through:
Knowledge Base
Virtual Agent
Catalog Requests

📌 Senior Technical Consultant- Customer Service Management (Noida)
🏢 Fujitsu
📍 Noida