Organization Background

Engineering Services & Infrastructure (ESI) provides the core technology foundation enabling caregivers, physicians, patients, and technology partners to deliver on Providence’s mission. ESI supports Cloud Services, Network Connectivity, Data Centers, Collaboration Platforms, and End User Computing (EUC), driving large‑scale cloud adoption, infrastructure modernization, and digital experience transformation.

Role Summary

The Principal Service Engineer / Senior Architect – Digital Experience & Observability is a senior individual contributor responsible for defining, governing, and advancing the enterprise digital experience and observability architecture across endpoints, EUC platforms, and supporting infrastructure.

This role owns the technical strategy, platform architecture, and operating model for experience‑led operations, combining DEX, endpoint observability, automation, and AI‑assisted remediation capabilities.

Core Responsibilities

Enterprise Architecture & Strategy

Own the enterprise Digital Experience (DEX)



and Endpoint Observability architecture within ESI
Define the long‑term technical strategy for experience‑led operations across EUC and endpoint services
Establish platform standards, architectural patterns, and governance models adopted across teams
Serve as the final technical authority for complex, cross‑domain engineering decisions

DEX & Observability Platforms

Lead enterprise‑scale design and operation of Nexthink (Collectors, Engines, Portal, NQL, workflows)
Architect integrated observability solutions across:
Nexthink (DEX)
ControlUp (VDI / EUC monitoring and remediation)
Citrix monitoring and analytics
Endpoint and infrastructure observability platforms (e.g., synthetic monitoring, telemetry services)
Drive correlation of endpoint, VDI, application, and user‑experience signals into a unified experience view
Define and maintain experience indicators, SLIs, KPIs, and service health models aligned to business outco

📌 Principal Service Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad