Job Title: Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & Stylist
Reports To: Assistant Store Manager/Counter Manager/Store Manager
Department/Group: Operations
Location: Mumbai - Palladium Mall

Work Experience: 0-2 years
Reportees: No

Job Description
Role and Responsibilities

Sales

% contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
Helps Manager in executing monthly action plan including events calendar
Adheres to out-of-stock procedures as set by Manager
Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
Effectively closes the Sale, thanks the customer, and invites them
Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

Consultation

Greets customers upon arrival with a verbal greeting and smile
Fully investigates customers’ needs using open-ended questions and demonstrates active listening




Demonstrations and consultations are hygienic and educational

Product and Technical Knowledge
Displays a competent level of Product Knowledge, and keeps up-to-date in this area
E-Learning
Aware of and adheres to security and cashiering procedures

Personal and Counter Image

Brand dress code and grooming followed, and the solid personal image displayed
Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)
Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
Keeps brush belt clean and in good order.

Communication and Relationship Building

Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
Communicates essential information to the store team
Is keen to help the team with

📌 Beauty Advisor (Mumbai)
🏢 Shoppers Stop
📍 Mumbai