JOB SUMMARY

Responsible for the operation of the club lounge, ensuring that the highest
levels of hospitality and service are provided. Areas of responsibility include
guest and employee engagement, and human resources. Represents property
management in resolving any guest or property related situation. Manages the
flow of questions and directs guests within the lobby. Maintains condition of
the club lounge and orders supplies and equipment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front
desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the guest services, front desk, housekeeping, or related
professional area.

CORE WORK ACTIVITIES

Supporting Operations and Management of the Club Lounge

• Ensures that all company standards are being maintained in each area of the
club lounge.





• Ensures all team members meet or exceed all brand requirements.

• Supervises all areas of club lounge operations in the absence of Room
Operations management.

• Maintains working condition of club lounge equipment and orders supplies as
necessary.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize
reports as necessary.

• Understands and complies with loss prevention policies and procedures.

• Opens and closes Front Desk/ Housekeeping shifts and ensures completion of
assigned shift checklist and other duties.

• Provides a safe working workplace in compliance with OSHA/MSDS.

• Coordinates with Food and Beverage to support lounge operations.

• Complies with all corporate accounting procedures.

• Performs required annual quality audit.

Supporting the Management and Development of Club Loun

📌 Lounge Manager (New Delhi)
🏢 Marriott
📍 New Delhi