Program Manager role in a global organization responsible for planning coordinating and delivering complex ServiceNow programs using the OMT framework in a hybrid work model. The role focuses on orchestrating cross functional teams ensuring quality outcomes and aligning initiatives with business goals while enhancing digital employee experiences for clients.
Responsibilities
Coordinate multi stream ServiceNow programs by defining scope timelines and key milestones that align with enterprise transformation objectives and client expectations
Drive adoption of ServiceNow OMT by translating product and platform strategy into structured implementation plans tailored to customer environments
Manage end to end program governance by organizing status reviews risk assessments and decision forums to keep stakeholders informed and engaged
Monitor program performance using defined metrics and dashboards to track progress identify deviations and implement timely corrective actions
Collaborate with product owners architects and engineering teams to refine backlogs and ensure program priorities are aligned with business value and technical feasibility
Coordinate dependencies across multiple ServiceNow modules and integrations to ensure coherent delivery of features and seamless user experiences
Guide teams to follow standard processes for configuration testing and deployment of ServiceNow solutions while promoting reuse and consistent practices
Engage customer stakeholders in workshops and review sessions to clarify requirements validate outcomes and strengthen long term partnerships
Prepare explicit program documentation including plans status reports risk registers and communication packs that can be easily understood by technical and nontechnical audiences
Resolve impediments and issues by coordinating with internal support functions and vendor partners to minimize disruption and maintain program momentum
Ensure adherence to compliance security and quality standards
📌 Program Manager (India)
🏢 Cognizant
📍 India
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