HCLTech is hiring for International contact Center - Senior Process Associate and Analyst on 15th and 16th July 2026 ( Voice Process)

Walk-in Drive Details

:
? Date: 15th and 16th July 2026, Friday and Saturd
ay? Location: HCLTECH Sandhiya Infocity, Navalur Block: ETA
3⏰ Time: 11AM - 3

PM
HR Contact Name: Jud

ith
Please carry anyone Government ID pr

oof.
Job Description – International contact Center ( Voice Proces - Inbound c

alls)
Location: Chennai,

India
Business Unit: Retail Banking – Mortgages & Consumer

Lending
Reporting To: Team Leader / Operations

Manager
Rol

e Purpose
The Advisor is responsible for delivering expert, complaint, and customer‑centric lending support to customers of an international re
tail bank.Working within a highly regulated environment, the adviser will manage personal loans, mortgages, and repayment/arrears solutions, ensuring all advice provided is suitable, sustainable, and fully compliant with Central Bank of Ireland re
gulations.The role involves managing inbound and outbound customer interactions, assessing financial needs,



supporting lending journeys end‑to‑end, and acting as a truste

d adviser.
Key Respo

nsibilities
Customer Service & Cas
e ManagementHandle inbound and outbound customer interactions related to personal lending, mortgages, repayments, and arr
ears supportDeliver consistently skilled, empathetic, and high‑quality customer
experiencesResolve customer queries relating to loan applications, account servicing, repayments, and restructu
ring optionsAchieve first‑contact resolution where possible, while maintaining service, quality, and complian

ce standards
Lending Advisory &
Sales SupportAssess customer financial circumstances and identify appropriate lending or repaym
ent solutionsClearly explain product features, eligibility, risks, costs, and custome
r obligationsGuide customers through loan application journeys, including documentation and ap
proval stagesIdentify opportunities for cross‑sell, upse

📌 HCLTech is hiring for International contact Center (Chennai)
🏢 HCLTech
📍 Chennai