Role Description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Job Description
This role bridges software support and reliability engineering, focusing on system stability, scalability, and operational excellence across global environments.
You will work closely with R&D;, DevOps, and Field teams to ensure production systems are reliable, observable, and continuously improving.
Key Responsibilities
Act as a Tier3 support, handling complex production issues and driving end‑to‑end resolution
Troubleshoot software systems, and infrastructure layers (applications, containers, Kubernetes, cloud)
Perform root cause analysis (RCA) and implement preventive reliability improvements
Support improvement of system observability using logs, metrics, and monitoring tools
Drive automation of operational workflows, troubleshooting, and support activities
Partner with R&D; and DevOps teams to improve design for reliability and supportability
Support new product introduction (NPI) by validating platform readiness and operational stability
Develop tools, documentation, and best practices to improve support efficiency and reduce escalations
Required Qualifications
5+ years of experience in software support, DevOps, or SRE roles
Strong troubleshooting experience in complex distributed systems
Practical troubleshooting experience using agentic AI systems.
Hands-on experience with Linux environments
Experience with CI/CD systems and DevOps tools
Practical experience with containers and orchestration (Docker, Kubernetes)
Experience with monitoring, logging, and system diagnostics tools
(e.g., Prometheus, Grafana, ELK)
Experience with automation/scripting (Python, Bash)
Solid communica
📌 Senior DevOps Engineer (Bengaluru)
🏢 UST
📍 Bengaluru