Business Specialist - Business Process Modelling

Experience: 8 to Not Available years

Location: Hyderabad, India

Skills: IVR Domain, Business Analysis, IVR systems configurations, stakeholder communications, Call Center Platform, Omnichannel Customer support system, Dialog Flow, BOT, Messaging, process flow tools, Visio, Lucid Chart, Client Drawings, Google Workspace, Microsoft Office, Presentation Skills, Interpersonal skills, negotiation skills, SDLC

Job Summary
Skill Matrix
Total Years of Exp
Location – Pan India or any constraint
Hyderabad
Project type (Support / Dev / Maintenance)
DEV
Shift involved – If yes please share timing.
Salary Range
Notice Period
Any
Skill
Mandatory
Proficiency Level (1-5)
Business Analyst
Yes
5
Knowledge in IVR Dowmin
yes
3
Strong in Documentation and Presentation Skills
Yes
5
Interpersonal and negotiation skills
Yes
4
Excellent Communication Skills
Yes
5
Firm understanding of SDLC(software development lifecycle)
Yes
4
Job description - Technical Implementation Coordinator (TiCo)
Location: Hyderabad
Requirements:
Min 8+ years of experience in IVR Domain, Business Analysis, IVR systems configurations and stakeholder communications.
Strong understanding of Call Center Platform / Omnichannel Customer support system. i:e: IVR’s. Dialog Flow, BOT & Messaging.
Documenting technical process flows, workflows, and business processes
Proven ability to document business requirements and translate into flow diagrams.
Experience with auditing technical documents and identifying gaps.
Proficiency with process flow tools like Visio, Lucid Chart, Client Drawings.
Proficiency with office applications like Google Workspace, Microsoft Office (Docs, Sheets, Slides).




Self Starter. Ability to work independently with minimal supervision.
Possess keen attention to detail.
Comfortable working in a quick paced, dynamic environment.
Team player, comfortable working with business executives and strong personalities.
Strong communicator and comfortable engaging with technical and business stakeholders.
Responsibilities:
Represent GEM / Business in daily stand up
Monitor all client bugs and follow through on updates
PgM for all site stand ups and onboarding
Call flow documentation for new flows
Update flow diagrams after BAU bug completes
Write stories after solution defined by GEM
Create & Own Config trix & other CCB artifacts, responsible for accuracy and updates
Interface with QA to provide guidance on test plans
Provide guidance to Client during UAT; remove roadblocks
Maintain IVR Configurations
Collaborate with Flow Team, SWE’s and Operations team to meet Clients expectations on feature requests or Projects.
Implement solutions as documented by client partners; clear steps will be provided by the client partner.
Communicate to Client Partners on the status of bugs and projects assigned for a given week/sprint (weekly report).
Identify and escalate risks and issues during implementation to client partners; track resolutions when instructed by client partners
Become familiar with Speakeasy concepts and features as defined in go/speakeasy-help.
Stay current on release notes and be able to answer basic questions about the product.
Work closely with client partners to continually evaluate and improve the Speakeasy onboarding experience
Provide Support to client partners on multiple implementations.
Key Responsibilities
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Skill Requirements
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Other Requirements
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