Solution Architect (DFS)

Experience: Not Available to Not Available years

Location: Others, India

Skills: ITIL

Job Summary
Service Delivery Management. Please make sure default Job profile is deleted and updated as below. Excellent hold over communications & client Management Good Understanding on infra delivery Managing service performance to meet agreed Service Level Agreements (SLAs) Overseeing incident management, ensuring quick resolutions for service disruptions Identifying opportunities for service improvement and implementing best practices Ensuring customer satisfaction by addressing concerns and optimising service delivery Collaborating with vendors and suppliers to maintain service efficiency Developing and enforcing standard operating procedures (SOPs)



Coordinating with technical teams and service desks to ensure smooth operations Reviewing performance against service objectives and making necessary adjustments Negotiating service contracts to align with business needs Holding regular performance reviews to ensure contractual obligations are met Addressing issues related to outsourced services before they impact operations Analyzing performance data to pinpoint inefficiencies Adopting ITIL (Information Technology Infrastructure Library) best practices

Key Responsibilities
1. To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis
2. Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture)
3. To study and define system requirements addressing stakeholder| portfolio concerns
4. To manage Non Functional Requirement adaption for the solution
5. To ensure knowledge up-gradation and work with current and emerging products/technologies
6. To contribute towards white/technical papers and knowledge base

📌 Solution Architect (DFS) (Mumbai)
🏢 HCL Technologies
📍 Mumbai