Senior Administrator - IT security

Experience: 4 to 7 years

Location: Lucknow, India

Skills: Microsoft PKI, ADCS, SSL/TLS, certificate lifecycle, AppViewX, Venafi, Keyfactor, ITSM tools, ServiceNow

Job Summary
Execute certificate lifecycle tasks (issuance, renewal, revocation) • Perform SSL certificate installation and renewal tracking • Support Microsoft PKI (ADCS) and CLM tools (AppViewX, Venafi, Keyfactor) • Handle L2 incidents and service requests via ITSM tools • Perform initial troubleshooting and escalate complex issues to L3 • Execute approved changes following CAB processes • Monitor certificate expiry alerts and system health • Maintain SOPs, runbooks, and knowledge base documentation

Key Responsibilities




The Cybersecurity Certification Management L2 resource will be responsible for day-to-day operational support of certificate lifecycle and PKI services within a managed services setting. The role focuses on SLA-driven operations, SOP adherence, and coordination with L3 and stakeholders.

Skill Requirements
Knowledge of Microsoft PKI (ADCS) • Understanding of SSL/TLS and certificate lifecycle • Exposure to AppViewX / Venafi / Keyfactor • Experience with ITSM tools (ServiceNow preferred)

Other Requirements
4–7 years IT experience with 2–3 years in PKI or security operations
Key KPIs • Timely closure of incidents and requests • Zero missed certificate renewals • SLA adherence • Reduction in repeat incidents through knowledge reuse

📌 Senior Administrator IT security (Lucknow)
🏢 HCL Technologies
📍 Lucknow