05 Aug
|
HCL Technologies
|
Madurai
05 Aug
HCL Technologies
Madurai
Shift Lead (Support & Operations)
Experience: Not Available to Not Available years
Location: Madurai, India
Skills: Network LAN/WAN management, LAN / WAN L2
Job Summary
Senior Administrator - Network LAN / WAN
Key Responsibilities
1. To ensure that calls/ chats are addressed within agreed SLAs
2. To maintain attendance, leave reports, breaks & shift rosters
3. To perform adhoc analyses, SIP activities and infrastructure management
4. To resolve escalations in a timely manner adhering to the process and quality compliance
5. To ensure positive customer satisfaction and feedback
6. To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
Skill Requirements
Network LAN/WAN mgmt
Other Requirements
LAN / WAN L2
📌 Shift Lead (Support & Operations) (Madurai)
🏢 HCL Technologies
📍 Madurai