Technical Lead

Experience: 6 to Not Available years

Location: Chennai, India

Skills: Jira Software, Jira Service Management, Confluence, JQL, Jira Automation, ScriptRunner, Groovy, REST API, OAuth 2.0, Zapier, Workato, Azure Logic Apps, GitHub, GitLab, Bitbucket, Azure DevOps, Slack, Teams, eazyBI, Power BI, Atlassian Cloud, Data Center, SSO, SCIM, Agile, Scrum, Kanban, Scaled Agile, SAFe, ITIL, SQL, Python, PowerShell, Bash

Job Summary
Jira Engineer / Atlassian Engineer (Senior) – 6+ Years

Role Summary
Own, optimize, and scale Atlassian platforms (primarily Jira Software, Jira Service Management, and Confluence) to support enterprise Agile delivery and ITSM. This role covers administration, solution design, automation, integrations, governance/compliance, and performance tuning, with a solid focus on best practices, scalability, and change management.

Key Responsibilities
Key Responsibilities
Jira Administration & Solutioning
Design and maintain projects, schemes (workflows, fields, screens, permissions, notifications), boards, issue types, and templates. Build complex workflows with validators, conditions, post-functions; implement JQL-driven filters, subscriptions, and advanced roadmaps. Implement and manage Jira Service Management (portals, SLAs, queues, knowledge base, approvals, request types).

Automation & Scripting
Create robust no-code/low-code automations (Jira Automation) and ScriptRunner Groovy scripts for bulk updates, listeners, and scheduled jobs. Develop guards and controls to prevent configuration sprawl; document automations.

Integrations & Data
Integrate with CI/CD, SCM, and Collaboration tools (e.g., GitHub/GitLab/Bitbucket, Azure DevOps, Slack/Teams)



via REST APIs, OAuth, and webhooks. Build dashboards and reports (native, eazyBI, Power BI) for sprint health, flow metrics, cycle/lead time, WIP, SLA adherence, and OKRs.

Cloud/Data Center & Migrations
Administer Atlassian Cloud and/or Data Center; manage user directories, SSO/SCIM, and access governance. Lead app rationalization and cloud migrations (site merges/splits, data mapping, scheme consolidation, sandbox validation, cutover planning).

Governance, Security & Compliance
Establish configuration standards, naming conventions, and guardrails in a federated admin model. Manage permissions, project roles, and PG/PI-aligned templates; ensure data residency/compliance (PII handling, retention, audit).

Performance & Reliability
Monitor instance health (indexing, custom field counts, workflow depth, app impact); remediate performance hotspots. Plan and execute change management, release windows, rollback strategies; maintain runbooks and CMDB accuracy.

Stakeholder Enablement
Translate business needs into Jira/ITSM designs; run admin training, office hours, and create self-service artifacts. Partner with Agile Coaches, ITSM owners, and Engineering on process changes and metrics.

Core Skill Requirements (Must-Have)
Atlassian Stack




5+ years in Jira administration (Cloud and/or Data Center) with deep knowledge of Jira Software and Jira Service Management. Strong Confluence administration (spaces, permissions, templates, macros), including knowledge base integration.

Configuration Mastery
Advanced workflows, JQL, screens, permissions, notifications; expertise in project templates and issue type schemes. Automation (Jira Automation rules, smart values) and ScriptRunner (Groovy) for complex use-cases.

Integrations & APIs
Hands-on with REST API for Jira/Confluence; experience with webhooks, OAuth 2.0, and integration middleware (e.g., Zapier, Workato, Azure Logic Apps). Familiarity integrating with Git platforms, build systems, CI/CD, Slack/Teams, and ServiceNow (if applicable).

Reporting & Analytics
Building executive dashboards (velocity, throughput, predictability, DORA/flow metrics), eazyBI or Power BI data modeling, and SLA reporting.

Cloud Admin & Security
Experience with Atlassian Access (SSO/SAML, SCIM provisioning), Org & Site admin, product access, and data residency. Strong understanding of permissions/roles, project archiving, audit logs, and compliance-minded designs.

Delivery/Process
Practical knowledge of Agile (Scrum/Kanban), Scaled Agile/SAFe concepts, and ITIL/ITSM practices (incidents, changes, requests, problems). Change management, release planning, and stakeholder communication skills.

General Technical
Comfortable with Groovy, SQL basics for analytics, and scripting (Python/PowerShell/Bash) for admin tasks. Understanding of networking basics, SSO/IdP (Azure AD/Okta), and RBAC.

Other Requirements
null

📌 Technical Lead (Chennai)
🏢 HCL Technologies
📍 Chennai