Group Operations Manager

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: End User IT Equipment lifecycle, HAM expertise, ITSM, procurement platforms, ServiceNow, Ariba, procurement operations, vendor coordination, global purchasing, goods receipt, invoice processing, reporting, analytical skills, Microsoft Excel, IT equipment catalogue management, master data management, e-waste disposal processes, operational coordination, professional maturity, integrity, teamwork, adaptability, self-driven mindset

Job Summary
Mandatory skills & competencies
1. End User IT Equipment lifecycle & HAM expertise, including inventory, asset, and stock management across the full lifecycle.
2. Hands-on experience with ITSM and procurement platforms, specifically ServiceNow (Incident, Request, Asset, Stock, Knowledge), Ariba, and similar tools.
3. Procurement operations capability, covering vendor coordination, global purchasing, goods receipt, and invoice processing.
4. Strong reporting and analytical skills, with advanced use of Microsoft Excel for tracking, analysis, and reporting.
5. IT equipment catalogue and master data management, including pricing, configurations, workflows, and documentation upkeep.
6. Clear written and verbal communication skills,



enabling effective collaboration with global internal teams and customers.
Secondary skills
7. Knowledge of e‑waste disposal processes and compliance, including tools and operational procedures.
8. Operational coordination skills, including participation in meetings and cross‑team alignment across regions and time zones.
9. Professional maturity and integrity, demonstrated through confidentiality, credibility, and solid teamwork.
Good to have
10. High adaptability and self‑driven mindset, with flexibility to take on additional responsibilities and work independently in a shift-based, global setup.

Key Responsibilities
1. To ensure generation of revenue at account level.
2. To focus on retaining accounts slated for renewal or maintaining high levels of customer satisfaction (ACSAT).
3. To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews.
4. To identify attrition percentage in accounts and take up initiatives to reduce the same.
5. To implement Profit Implement Plan (PIP) through levers like Automation.
6. To ensure absorption of freshers as per the defined account targets.
7. To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

📌 Group Operations Manager (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru