Senior Analyst - English, French, Microsoft Windows

Experience: Not Available to Not Available years

Location: Vijayawada, India

Skills: Exceptional interpersonal skills, Fluent English, Support for computer hardware, Authorized desktop software, Operating, Managing, Restoring to service, Terminal service client, Personal computers (PC), Notebooks, Escalation to tier 2 and 3 support, Field incoming requests, Telephone, E-mail, Timely resolution of end user issues, Prioritize and schedule problems, Post-resolution follow ups

Job Summary
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Fluent English.
• Support for computer hardware and any authorized desktop software.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Perform post-resolution follow ups to help requests.

Key Responsibilities
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills,



with a focus on listening and questioning skills.
• Fluent English.
• Support for computer hardware and any authorized desktop software.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Perform post-resolution follow ups to help requests.

Skill Requirements
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Fluent English.
• Support for computer hardware and any authorized desktop software.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client,



personal computers (PC) or notebooks that has authorized access to the network.
• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Perform post-resolution follow ups to help requests.

Other Requirements
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Fluent English.
• Support for computer hardware and any authorized desktop software.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Perform post-resolution follow ups to help requests.

📌 Senior Analyst English, French, Microsoft Windows (Vijayawada)
🏢 HCL Technologies
📍 Vijayawada