Senior Analyst - English, German, Microsoft Windows

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Windows Operating systems, Windows 8, Windows 7, Windows 10, Windows 11, Remote desktop connectivity applications, TeamViewer, LiveMeeting, MS Office Suite, MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers, Edge, Explorer, Chrome, Firefox, Anti-virus software, Firewall software, PC Hardware knowledge, Desktop, Laptop, Peripheral devices, printers, scanners, Mobile devices, iOS, Android, German Speaking

Job Summary
Service Desk German Speaking

Key Responsibilities
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
• Resolve or Route incidents and requests to appropriate teams.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
• Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.




• Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
• Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
• Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
• Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Positive for Enterprise is a plus).
• Willing to work in different shifts and national holidays as required by Operations.

Technical Requirements:
• Windows Operating systems Clients: Windows8, Windows7, Windows 10, Windows 11
• Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance)
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• Internet browsers (e.g. Edge, Explorer, Chrome, Firefox)
• Anti-virus and firewall software
• PC Hardware knowledge
• Desktop
• Laptop
• Peripheral devices (printers, scanners)
• Mobile devices and OS (iOS/Android/Windows)

Eligibility Criteria:
• Fluent in Respective language (B2 level and above)

Skill Requirements
• German Speaking

Other Requirements
• NA

📌 Senior Analyst English, German, Microsoft Windows (Noida)
🏢 HCL Technologies
📍 Noida