Senior Administrator - Monitoring Tools, Event Monitoring

Experience: Not Available to Not Available years

Location: Pune, India

Skills: VLAN, STP, EtherChannel, routing protocols, OSPF, BGP, QoS, VPN, Wi Fi authentication, 802.1X, Cisco WLAN operations, controllers, APs, wireless security, WPA2, WPA3, Cisco Catalyst, Cisco IOS, Cisco Nexus, Cisco ISE, vPC, HA concepts, CCNP Enterprise, automation, Ansible

Job Summary
Role Summary
Tier 2 engineer owning complex incident resolution, change implementation, and operational improvement. Acts as escalation point for Tier 1 and coordinates with vendors/other teams.
Capability alignment (Wacker levels)
Primary: Level 3–4 (Apply → Enable)
Partial ownership: Level 5 “Ensure, advise” in defined areas (e.g., WLAN operations, Catalyst/Nexus/ISE domain, monitoring improvements)

Key Responsibilities (aligned to Wacker tasks)
A) Event Monitoring & Incident Management — (Level 3 Apply; often Level 4 Enable)
Troubleshoot non-routine incidents across LAN/WLAN, including intermittent issues, routing instability, and Wi Fi auth/roaming problems.
Lead incident bridges for network P1/P2; coordinate escalations and ensure restoration within SLA.
Produce incident summaries and contribute to RCA/preventive actions.
B) Configuration & Release Management — (Level 3 Apply)
Plan and execute change tasks: firmware upgrades, config deployments, compliance checks, rollback plans.
Maintain configuration standards, backups, and audit-ready evidence.
C) Infrastructure Operations — (toward Level 5 Ensure, advise)




Improve monitoring fidelity (alert tuning, correlation, noise reduction) and implement runbook enhancements.
Contribute to automation (scripts/Ansible) for checks, backups, compliance, and faster diagnostics (CCNP-level “assurance + automation” orientation).
D) Network Design — (Support Level 5 Ensure, advise)
Review LLDs and implementation plans for operability, monitoring hooks, resiliency, and recovery routines.

Required Skills (Technical)
Robust troubleshooting: VLAN/STP, EtherChannel, routing protocols (OSPF/BGP exposure), QoS basics, VPN/Wi Fi authentication awareness (802.1X).
Cisco WLAN operations: controllers/APs, site-survey awareness; wireless security (WPA2/3, 802.1X).
Cisco Catalyst/IOS/Nexus/ISE operations (vPC awareness, HA concepts, upgrade planning support).

Certifications (preferred)
CCNP Enterprise (preferred) or demonstrable CCNP-equivalent skills in infra, assurance, security, and automation.
Capability to perform Wacker NOC tasks
Network design (L5 Ensure, advise): Support / co-review (operability, resiliency, monitoring requirements)
Infrastructure operations (L5 Ensure, advise): Enable in parts (monitoring improvements, automation contributions)
Monitoring & incidents (L3 Apply): Strong Apply / Enable (lead P2, support P1, mentor Tier 1) Config & release (L3 Apply): Apply independently (changes, upgrades, patch lifecycle support)

Key Responsibilities
In the Job Summary

Skill Requirements
In the Job Summary

Other Requirements
In the Job Summary

📌 Senior Administrator Monitoring Tools, Event Monitoring (Pune)
🏢 HCL Technologies
📍 Pune