Track Lead - Asset Management, ServiceNow

Experience: 7 to 10 years

Location: Noida, India

Skills: Nexthink, Windows internals, Endpoint security, Networking, Application stacks, PowerShell, REST APIs

Job Summary
Nexthink L3 – Nexthink SME / Lead / Architect
Role Summary
The Nexthink L3 role is a strategic and technical authority responsible for platform ownership, advanced analytics, Nexthink architecture, proactive improvement use cases, and executive-level DEX insights. This role drives value realization and continuous improvement using Nexthink.

Key Responsibilities
• Own Nexthink platform architecture, design, and roadmap
• Act as Level-3 SME for complex, cross-domain DEX issues
• Design and maintain:
• Advanced Investigations and complex queries
• Executive and leadership dashboards
• Trend analysis and predictive insights
• Define and govern DEX KPIs, experience benchmarks, and scorecards
• Lead problem management, deep RCA, and systemic remediation initiatives
• Design and execute Nexthink Act automations:
• Self-healing
• Proactive remediations
• User communication workflows
• Integrate Nexthink with:
• ServiceNow
• Intune / SCCM




• AVD / Citrix / VDI platforms
• Support major initiatives:
• OS migrations
• Device refresh programs
• New application rollouts
• Security rollouts (EDR, DLP, VPN)
• Provide executive-ready insights for:
• CIO / EUC leadership
• Service improvement reviews
• Quarterly business reviews (QBRs)
• Define best practices, guardrails, and adoption standards
• Mentor L1/L2 teams and provide technical leadership
• Engage with Nexthink vendor, support, and roadmap discussions

Skill Requirements
• 7–10+ years in EUC / Endpoint / Workplace Technology
• Deep, expert-level Nexthink knowledge:
• Finder, Portal, Act, Investigations, API
• Robust expertise in:
• Windows internals and performance
• Endpoint security, networking, and application stacks
• Advanced scripting and automation (PowerShell, REST APIs)
• Experience with large-scale enterprise environments (10k+ endpoints)
• Strong storytelling and executive communication skills
• Proven experience driving proactive DEX improvements, not just monitoring

📌 Track Lead Asset Management, ServiceNow (Noida)
🏢 HCL Technologies
📍 Noida