Role specific skillsets:

- Robust business process (Sales and Retailing)and technology analysis skills - ability to understand MD&D;/ similarindustry and customer requirements
- Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support)
- Manage & tracking customer incidents/ new requests
- Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs
- Provide the necessary training to the distributor as per the need
- Data analysis skills - ability to interpret data and reports for business requirements
- Partner with Technical Support team members on various strategic projects when needed
- Run monitoring reports for usage, performance, and/or availability.
- Manage the master data for Dealer

Core Competencies:

- Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE
- ResultOrientation - Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency - the focus is on achieving RESULTS
- Initiative - Onemust not only understand and accept the responsibilities towards his/her job;but also proactively works towards identifying challenges and its resolution -the focus is on seeking SOLUTIONS
- Professionalism- Shouldhave in-depth knowledge of all functions and displays not only required skill-set,



but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM
- Cooperation- One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives - the focus is on TEAMWORK
- Communication/Feedback- Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION

Other Benefits:

- Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
- Long Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimize their performance and enable them to partake in the growth of the Organizationand further its best interests.

DESIREDCANDIDATE PROFILE:

- Any Bachelor s Degree
- 0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
- Should understand the Retail business including supply chain fundamentals and organizational hierarchy
- Passion to be a part of a smart working and winning team
- Ability to multitask in a fast-paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills (English and Hindi)
- Strong attention to detail when communicating with customers (verbal & written)
- Ability to empathize with customers and convey confidence
- Expertise working with Microsoft Excel and Reporting Tools
- Strong documentation skills
- Strong interpersonal and soft skills

📌 Associate - R&I - Pune
🏢 Nexdigm (SKP)
📍 Pune